Customer Service

CONTACT US

At DCL we want to hear what you have to say, and we welcome your comments. If you have a general question, you may be able to find an immediate answer online in our FAQ section. For further assistance please contact us at:

Dermatologic Cosmetic Laboratories, Ltd
20 Commerce Street
East Haven, CT 06512

Email:
info@dclskincare.com
Call:
1-800-552-5060 from Monday to Friday, 8:30am to 4:30pm EST except holidays

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dclskincare.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dclskincare.com and send your item to:

Attention Sales:
20 Commerce Street
East Haven, CT 06512

Shipping

To return your product, you should mail your product to:
Attention Sales:
20 Commerce Street
East Haven, CT 06512

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Information

We invite you to receive complimentary ground shipping on all orders of $50 or more.

All orders will ship UPS, sorry no P.O. Boxes.

We do not ship outside the US.

UPS Ground/Standard shipping – 1-5 business days depending on location + 1-2 business days to process the order.

DCL does not process orders during weekends or holidays.